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Privacy Policy

Effective Date: January 1, 2026  |  Last Updated: January 1, 2026

1. Introduction

This Privacy Policy describes how Sila Services, LLC, doing business as Sila Home Solutions ("Sila Home Solutions," "we," "us," or "our"), a Delaware Limited Liability Company registered to do business in the Commonwealth of Massachusetts (MA ID No. 001446217), with its principal office at 900 East 8th Ave, Suite 106, King of Prussia, PA 19406, USA, collects, uses, and protects information from visitors and customers of our e-commerce website, consistent with applicable U.S. federal law and Massachusetts state law, including the Massachusetts Data Privacy and Security Standards (201 CMR 17.00).

2. Information We Collect

We collect information you provide directly, including: name, email address, shipping and billing address, and payment details submitted during checkout; order history and product preferences; home issue preferences submitted through our Home Diagnostic feature; and any information submitted through our contact form. Home Diagnostic data is processed locally in your browser and is not stored on our servers. We also collect limited technical data such as browser type and analytics to improve site performance.

3. How We Use Your Information

Information collected is used to process and fulfill orders; respond to customer service inquiries; send order-related communications and, where consented, occasional updates about new products; and maintain records required for tax, accounting, and fraud prevention.

4. Payment Processing

Payment information submitted at checkout is used solely to complete your transaction. Sila Home Solutions does not store full payment card numbers on its own servers beyond what is required to process and confirm an order, and follows commercially reasonable security practices consistent with industry standards for online retailers.

5. Disclosure of Information

We do not sell or rent personal information to third parties. Information may be shared with shipping carriers, payment processing providers, and government authorities where required by law.

6. Cookies and Tracking

Our website may use cookies to remember cart contents and gather aggregate analytics. You may disable cookies through your browser settings.

7. Data Retention

We retain order and customer information for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable Massachusetts and federal recordkeeping requirements.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at silmer23@gmail.com.

9. Children's Privacy

Our website is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may revise this Privacy Policy periodically. Continued use of our website after changes constitutes acceptance of the revised Policy.

11. Contact Us

Sila Home Solutions
900 East 8th Ave, Suite 106, King of Prussia, PA 19406, USA
Email: silmer23@gmail.com

Terms of Service

Effective Date: January 1, 2026  |  Last Updated: January 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Sila Home Solutions website and the purchase of products offered by Sila Services, LLC, d/b/a Sila Home Solutions, a Delaware Limited Liability Company registered to do business in the Commonwealth of Massachusetts. By placing an order or using this website, you agree to be bound by these Terms.

2. Products and Pricing

All products are described as accurately as possible, including specifications, compatibility, and intended use. Prices are listed in U.S. dollars and are subject to change without notice prior to order confirmation. We reserve the right to limit quantities and to cancel any order at our discretion.

3. Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of an order. We reserve the right to decline any order for any reason, including product availability, errors in pricing, or issues identified by our fraud-prevention measures.

4. Shipping Policy

Orders are processed and shipped within 1–2 business days, excluding weekends and federal holidays. Estimated delivery times vary by destination and shipping method selected at checkout. Sila Home Solutions is not responsible for carrier delays. Risk of loss and title pass to you upon delivery to the shipping carrier.

5. Refund and Return Policy

Unused products in original, unopened packaging may be returned within thirty (30) days of delivery for a full refund to the original payment method, less original shipping costs. Opened smart devices, sensors, and connected devices may only be returned if defective or materially different from their description. To initiate a return, contact silmer23@gmail.com with your order number. Approved refunds are processed within 5–10 business days of receiving the returned item.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photographic evidence so that we may arrange a replacement or refund at no additional cost to you.

7. Compatibility Disclaimer

Product compatibility information (including HVAC, Wi-Fi, and smart home platform compatibility) is provided in good faith based on manufacturer specifications. Sila Home Solutions is not responsible for incompatibility resulting from non-standard home systems, unusual electrical configurations, or customer error during installation. Customers are encouraged to verify compatibility with a licensed professional before purchase if uncertain.

8. Home Diagnostic Disclaimer

The Home Diagnostic tool and product recommendations are provided for general informational purposes only. They do not constitute professional HVAC, plumbing, electrical, or home inspection advice. Customers with complex home system concerns should consult a licensed professional. Sila Services, LLC provides licensed HVAC, plumbing, and electrical services separately from this e-commerce platform.

9. Intellectual Property

All content on this website is the property of Sila Home Solutions or its licensors and is protected under applicable U.S. law. No content may be reproduced or used commercially without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Sila Home Solutions shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Governing Law

These Terms are governed by applicable U.S. federal law and the laws of the Commonwealth of Massachusetts for transactions occurring in Massachusetts. Any disputes shall be subject to the exclusive jurisdiction of the appropriate courts.

12. Changes to These Terms

We may update these Terms periodically. Continued use of the website constitutes acceptance of the revised Terms.

13. Contact Us

Sila Home Solutions
900 East 8th Ave, Suite 106, King of Prussia, PA 19406, USA
Email: silmer23@gmail.com